AZE.US
As online shopping grows in Azerbaijan, complaints over delivery problems are also becoming more common. Packages may be lost, goods may arrive damaged, or orders may fail to reach the customer altogether. In many cases, the shopping platform and the cargo company blame each other.
Lawyer Ruslan Mustafayev told Bizim.Media that legal responsibility depends on who arranged the delivery.
When a customer orders through Temu, the platform accepts the order and organizes the shipment itself. Since Temu selects the delivery company and assumes responsibility for completing the order, the customer may seek compensation directly from the platform if the package is lost, damaged or delivered late.
This remains the case even when items from the same order are delivered separately, at different times, or through different cargo companies, Mustafayev said.
The situation is different when a customer orders goods from another country, such as Turkey, and independently chooses a cargo company. In that case, the legal relationship is formed between the customer and the delivery service.
The cargo company is then responsible for delivering the goods on time and in proper condition. If the package is lost or damaged after being accepted by the carrier, the customer should submit the compensation claim to that company.
Mustafayev advised consumers to review the cargo company’s terms of service before placing an order, including compensation rules, liability limits and complaint procedures.
He said serious disputes with cargo companies are relatively uncommon in his experience and that most delivery problems can be resolved. Customers should keep receipts, order numbers, tracking details and correspondence with the seller or delivery company in case a formal complaint becomes necessary.
AZE.US